Quality Definition Of Fitness For Use
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But perhaps a better definition still would be that quality is customer satisfaction and loyalty because ultimately the satisfaction of the customer and the loyalty that engenders is the true measure of success for any organization.
Quality definition of fitness for use. Question 1 3 out of 3 points which of the following is not a part of philip crosby s philosophy of quality. Compares your product or service with those of a similar type but with different technical. Here quality is always relative to a consumer their needs resources and safety. It s also defined as being suitable for its intended fitness for purpose while satisfying customer expectations.
Not fit for use but conforming to specifications. Dr juran defined a non conformance or reject or defect as unfit for use. One total point of quality is to satisfy the customers and fulfill his expectations. Not fit for use not conforming to specifications.
In business engineering and manufacturing quality has a pragmatic interpretation as the non inferiority or superiority of something. Fit for use but not conforming to specifications. It s easy to think of examples of fit for purpose. Quality of goods and service is referred as its fitness for use fitness for purpose customer satisfaction or conformity to requirements of the customer.
Parts could be broken into one of four categories. Fit for purpose a quality process or product is fit for its purpose. The word use is associated with. To put in a mathematical way quality can be defined as.
Factors influencing fitness for use this is an elegant definition of quality because it captures how many quality is a careful negotiation of objects people and perceptions. The ability of a good or service to meet customer needs. Fit for use and conforming to specification. Something that conforms to ill conceived requirements such as microsoft bob is not high quality.
In juran s definition the quality of something depends on how someone will use it. If the purpose of an aircraft is to be fast efficient comfortable and safe then that s the definition of a quality aircraft. Quality is fitness for use fitness for use categories. Quality is fitness for use a high quality product does what its customers want in such a way that they actually use the product.
Given juran s broad view of quality under fitness for use it s not difficult to see why he introduced two terms grade and quality. A widely used definition of quality was introduced by juran 1951 and juran and godfrey 1999 2 2 garvin 1984 named it as the user based approach which meets all the previous conditions where quality is defined as fitness for use. In terms of providing a quality product or service fitness for purpose is a useful benchmark.
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